Free Shipping & Returns




WHY FRONAY?
We've been at it, designing and manufacturing, for SIX generations dating back to 1860 Budapest, Hungary.
We've been at it for long enough to understand the difference between well crafted jewelry and the rest. Our jewelry will fit you just right, lay on your chest just right, fit your ear just right, shine just right, impress just right and will last just right. We take pride in our quality and unique Miami designs. 
MY ORDER
Once your order has been successfully transmitted, you will receive an order confirmation. In addition, a shipping confirmation e-mail will be sent to you once your order has been shipped. This confirmation will include the tracking number for your package. This tracking number can be used to check the status on www.usps.com. Please allow up to 24 hours for the tracking information to be updated in the system. Please be sure to check your SPAM folder as these emails may be re-directed there.
It means that we have shipped your order and you should receive a shipping confirmation via email shortly after.
Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail.
If you order other items in addition to a personalized item, they will all ship together.
PAYMENT
We currently accept Visa, MasterCard, Discover and PAYPAL.
Yes, our site uses industry standard 256-bit SSL encryption to secure your transaction. We use stripe to process credit card transacctions, a widely used and trusted online credit card processor. We never store your credit card number or any other sensitive information.
Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and if that does not work, please send us an email at sales@fronay.com.
Orders that are shipped within Florida are charged 7.0% sales tax.
JEWELRY CARE
Please keep all jewelry away from moisture (no water, lotions or perfumes). Many beauty products can cause tarnishing of metals. Please do not sleep in your jewelry and when not in use please keep your jewelry neatly stored.
Fronay Collection offers six generations worth of experience in producing jewelry of exceptional quality! Regular wearing of a piece of jewelry may nevertheless lead to the appearance of marks on the piece caused by contact with the skin, extraneous contact, pollution, etc. 1) CLEANING YOUR JEWELRY: In order to clean your jewelry, rub the surface delicately with a soft brush and warm soapy water, then rinse it carefully and dry it with a soft cloth. This will enable you to revitalize the brilliance of your jewel without damaging it. It is important not to carry out this kind of cleaning in the case of pearls, emeralds, or any other natural stone, which risk being damaged by any substance other than water alone. 2)SPECIAL MAINTENANCE IN THE CASE OF JEWELRY INCLUDING DIAMONDS, PEARLS OR NATURAL STONES: It is recommended that particular attention be paid to your pearls, since they are an organic material that is very sensitive to chemical substances. For this reason, and in order to prevent your pearls from losing their orient, ensure you do not expose them to contact with cosmetic products in danger of damaging them (perfumes, sunscreen, etc.)
REPAIR POLICY
We offer complimentary repairs within the first 30 days of purchase. We will repair only designs purchased through www.fronay.com. Please email sales@fronay.com with your name, telephone number, order number, and a brief description of the problem. We will respond with instructions on how to proceed. Please note that any repair after 30 days will incur a fee based on the type of repair necessary. All repairs are subject to shipping.
SHIPPING GUIDELINES
We offer complimentary shipping and returns within the United States For more information please visit our shipping and returns page.